Admins: handling a request to remove a "scammer" accusation

[Ikky1234]

A question for board admins. Sooner or later someone emails asking you to delete a thread where a member accused them of being a scammer. How do you decide?

For context, in the Philippines the Supreme Court ruled in Disini v. Secretary of Justice (2014) that only the original author is liable for cyber libel, not people who merely react to or share the post. Libel there requires an imputation of fact (not just an opinion or a rude word), publication, identification and malice. An accurate post about a proven fraud is a different matter from a false accusation.

A sensible minimum is asking the requester for the exact URL and what is factually wrong. This page on removing defamatory posts explains how the big platforms handle the same problem.

What's your policy: remove on request, edit, or leave it to the poster?